Agent setup
Set your agent's name, avatar, voice and language.
Agent setup is the first page in the Build tab. It defines who your agent is: what it is called, how it sounds and which language it speaks. Everything else, from the opening line to the capabilities, builds on it.
Name
The name identifies the agent inside your account. It shows up in the agent list, the call overview, reports, and anywhere you pick an agent.
Callers never hear this name. How your agent introduces itself on the phone is set in the greeting and the prompt.
Names that pay off later
Once you have more than a handful of agents, the list gets crowded. A scheme like Client – Role (say "Nordlicht Interior – Reception") is far easier to find again than "Marie 3".
Avatar
The image control next to the name field assigns a profile picture. It is purely cosmetic for the agent list and has no effect on the conversation, but it helps you spot the right agent quickly.
Voice
The voice determines how your agent sounds. Each entry in the dropdown shows the voice's language and name, for example "Alina, German". Particularly well-tested voices are marked Popular.
Voice is the single decision with the largest effect on perceived quality. Two agents with an identical prompt can come across as completely different levels of professional depending on the voice.
Always listen, never just pick
Shortlist two or three candidates and run a short test call with each from the Test tab. What a voice is called in the dropdown says little about how it lands on a phone call.
Speaking rate is not set here but under Tuning.
Language
Language sets which language the agent conducts the conversation in. It drives both speech recognition and speech output.
German, English, French and Spanish are available by default. We enable further languages on request, write to support@scaletalk.ai.
Voice and language have to match
A German voice with English set as the agent language produces an audible accent and mispronunciations. Make sure the voice's language tag matches the language you select.
Multilingual
Instead of a fixed language you can pick multilingual. The agent then works out which language the caller is speaking and answers in the same one — mid-call, with nobody switching anything.
Two things go with it:
- Say so in the prompt. State explicitly that the agent is multilingual and which languages it should handle — e.g. "You are a multilingual assistant and speak German, English and Spanish."
- The voice stays one voice. A German voice will speak English too, but with a slight accent. Usually not a problem in practice, but worth knowing.
When multilingual pays off
Useful when you cannot predict which language a call comes in. If you do know — a dedicated number for the English-speaking market, say — a second agent with a fixed language and a matching voice is the better answer. It sounds cleaner.